Car Seat Directory
Have questions about using your car seat correctly? Car seat manufacturers are here to help! All brands offer families assistance by telephone, e-mail and online information, and some are now offering virtual assistance where they can actually see your car seat and vehicle. You can find your car seat’s brand by looking at the labels or instruction booklet.
Baby Jogger
1-800-241-1848
Monday-Friday 9 a.m. - 5 p.m. ET
https://www.babyjogger.com/support/contact-us
*JPMA Member*
Baby Trend
1-800-328-7363
Monday-Friday 8 a.m. - 4:30 p.m. PT
https://www.babytrend.com/contact_us.html
*JPMA Member*
babyark
Britax
BubbleBum
1-800-969-6586
9 a.m. - 4:30 p.m. (United Kingdom – after hours inquiries returned with 24 hours)
https://bubblebum.co/pages/contact
*JPMA Member*
Century
1-844-385-0249
Monday-Friday 8 a.m. - 5 p.m.
https://www.centurybaby.com/support/contact-us
*JPMA Member*
Chicco
Clek
Combi
1-800-992-6624
Cosco
1-800-544-1108
Monday – Thursday 8 a.m. - 6 p.m. ET; Friday 8 a.m. - 4:30 p.m. ET
Text: 812-652-2525
https://consumercare.coscokids.com/s/contactsupport
**1:1 Virtual Car Seat Checks/Product Troubleshooting: https://calendly.com/babyonboard
*JPMA Member*
CYBEX
1-877-242-5676
Monday - Friday 8 a.m. - 5 p.m. ET
https://cybex-online.com/en-us/contact
**1:1 Virtual Car Seat Checks https://cybex.appointlet.com
https://www.cybexonlineshop.com/safety-education.html
FAQs: https://www.cybexonlineshop.com/cybex-safety-faqs.html
*JPMA Member*
Diono
Doona
1-844-477-9539 ext. 1
Monday - Friday 9 a.m. - 5 p.m. ET
Dorel Juvenile Group
1-800-544-1108
Monday – Thursday 8 a.m. - 6 p.m. ET; Friday 8 a.m. - 4:30 p.m. ET
Text: 812-652-2525
https://doreljuvenile.com/contact
**1:1 Virtual Car Seat Checks/Product Troubleshooting: https://calendly.com/babyonboard
*JPMA Member*
Dream on Me
1-732-366-1788
Monday - Thursday 8:30 a.m. - 5:30 p.m. ET; Friday 8 a.m. - 4 p.m. ET
https://dreamonme.com/customercare/
*JPMA Member*
Evenflo
1-800-233-5921
Monday - Friday 8 a.m. - 5 p.m. ET
https://www.evenflo.com/pages/contact-us
https://www.evenflo.com/pages/parentlink-resource-center
FAQs: https://www.evenflo.com/pages/faq
1:1 Virtual Car Seat Checks https://evenflo.appointlet.com/
*JPMA Member*
GB
Graco
1-800-345-4109
Monday - Friday 8 a.m. – 5 p.m. ET
https://www.gracobaby.com/support/contact-us
*JPMA Member*
Harmony Juvenile
KidsEmbrace
1-866-947-3287
Monday – Friday 7 a.m. - 7 p.m. ET
https://www.kidsembrace.com/pages/contact-us
*JPMA Member*
Maxi-Cosi
1-800-544-1108
Monday – Thursday 8 a.m. - 6 p.m. ET; Friday 8 a.m. - 4:30 p.m. ET
Text: 812-652-2525
https://consumercare.maxicosi.com/s/contactsupport
**1:1 Virtual Car Seat Checks/Product Troubleshooting: https://calendly.com/babyonboard
*JPMA Member*
mifold
1-800-437-6540
Nuna
1-855-686-2872
Monday through Friday, 8 a.m. - 7 p.m. ET
Text: 1.484.500.NUNA (484.500.6862)
Online Chat: NunaBaby.com
Chat with an agent to ask a general question, inquire about your order, or even upload pictures for help. Just look for the Chat bubble on the bottom right corner of the page
*JPMA Member*
Orbit Baby
Call or Text: 888-475-4056
Monday - Friday 9 a.m. - 5 p.m. PT
Live chat and video calls: https://orbitbabyusa.com/pages/service
Free 1:1 virtual car seat checks: https://calendly.com/orbitbaby/virtual-training-and-installation
*JPMA Member*
Peg Perego
1-800-671-1701
Monday - Friday 8 a.m. – 5 p.m. ET
https://us.pegperego.com/store/pegus/en_US/contact-information
*JPMA Member*
Safe Traffic System (RideSafer)
1-847-233-0365
Monday – Friday 9 a.m. – 4 p.m. CT
For immediate assistance, (303) 378-2932 - 7 days/week 8 a.m. - 8 p.m. MT
http://ridesafer.net/contact-us/
7 days/week 9 a.m. - 11 p.m. MT
**Virtual Car Seat Checks by appointment
*JPMA Member*
Safety 1st
1-800-544-1108
Monday – Thursday 8 a.m. - 6 p.m. ET; Friday 8 a.m. - 4:30 p.m. ET
Text: 812-652-2525
https://consumercare.safety1st.com/s/contact-consumer-care?language=en_US
**1:1 Virtual Car Seat Checks/Product Troubleshooting: https://calendly.com/babyonboard
*JPMA Member*
UPPAbaby
1-844-823-3132
Monday – Friday 9 a.m. - 5 p.m. ET; Saturday – Sunday 9 a.m. – 3 p.m. ET
Virtual Car Seat Checks: https://calendly.com/uppababycx
FAQ’s: https://support.uppababy.com/hc/en-us
Videos: https://www.youtube.com/user/UPPAbabyCo
UPPAbaby Car Seat Family Page: https://uppababy.com/all-car-seats/
Virtual Stroller Tune-Ups: https://calendly.com/uppababycx
*JPMA Member*
Urbini
https://www.evenflo.com/pages/parentlink-resource-center
**1:1 Virtual Car Seat Checks https://evenflo.appointlet.com/
*JPMA Member*
